Support Information
If you are having problems with the Windows Update Web site, online support is available to help you. Just select one of the options listed below.
When you select some of these support options, you may be asked to create a Microsoft "Online Profile." Your Online Profile will serve as your ticket to receive Internet-based support from Microsoft.
Support for Software Updates: View support information for the software updates offered on Windows Update.
Support for Device Drivers: View support information for device drivers offered on Windows Update.
Frequently Asked Questions: If you have a question about Windows Update, you may want to first check our list of answers.
Known Issues: You may also want to review the list of known issues that currently exist on the Windows Update site.
Write Us: Our quick survey form provides a place for your comments and suggestions.
Submit your questions or issues concerning the Windows Update site. Online Profile required.
| ABOUT WINDOWS UPDATE |
 |
This icon appears at the top of all pages on this site. Click the icon to learn how to best use the Windows Update site.
No-charge includes: help with Web site navigation, site content quality or error messages, and basic download assistance. All other assistance, including installation and setup issues, is available via our Personal and Professional support offerings at http://support.microsoft.com/directory/. For MSN products, visit http://help.msn.com/. In some cases a support fee may apply, please check the sites for details.
For support information outside the U.S. and Canada, contact your local subsidiary. For the most recent listing, please see the Support Online Web site and select the option for Worldwide Support. If there is no Microsoft subsidiary office in your country, please contact the establishment from which you obtained your Microsoft product.
Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.
Some updates can be uninstalled using the Product Updates page on the Windows Update site:
- Go to the Product Updates page.
- Be sure to click Yes if a message prompt appears.
- When the Product Updates page appears, click Show Installed Updates at the top of the page.
- If an update can be uninstalled, an Uninstall button appears to the right of the update's description.
- Click Uninstall next to the description of the update you want to uninstall.
Updates that cannot be uninstalled from Product Updates may be uninstallable through other methods. See the Read this first page for each update for additional uninstall information.
No-charge install/uninstall support is available via email on . For issues beyond the installation/un-installation of drivers, a full listing of support options may be found at http://support.microsoft.com/directory. In some cases a support fee may apply, please check the site for details.
For support information outside the U.S. and Canada, contact your local subsidiary. For the most recent listing, please see the Support Online Web site and select the option for Worldwide Support. If there is no Microsoft subsidiary office in your country, please contact the establishment from which you obtained your Microsoft product.
Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.
Windows Update does not offer driver updates for Windows 95 or Windows NT® 4.0. Contact your device manufacturer.
There is often a delay between the time that a security bulletin is posted to the TechNet Security site, and when the security update becomes available on Windows Update. This is because new content is added to Windows Update on a scheduled timetable. While Windows Update makes every effort to release important security updates as quickly as possible, new content must be tested and verified to ensure that Windows Update offers you only the updates you need for your particular computer. Typically, updates for supported products appear on Windows Update anywhere from a few days to a few weeks from the time they are announced on the TechNet site. If you know which particular version of an update applies to your computer and you don’t want to wait to get it from Windows Update, you can download the update directly from the security bulletin Web page.
Windows Update is the online extension of Windows, designed to help you keep your computer up-to-date. Windows Update has a central catalog called Product Updates that includes new product enhancements such as system files, device drivers, service packs, and new Windows features. These enhancements are recommended to you based on what is needed for your specific computer.
The Product Updates page is a catalog of fixes, updates, and enhancements to Windows and many programs that work with Windows. You can browse through the catalog, select as many components as you would like, and download and install them straight from the Web to your computer.
This message is displayed when your security setting in Internet Explorer is set to High. For the Windows Update site to work properly, you must change the browser's security settings for the Internet zone to Medium or lower. To do so, click the Tools menu, then click Internet Options. Select the Security tab and then click on Internet.
ActiveX Controls are reusable software components that incorporate ActiveX technology. These components can be used to add specialized functionality, such as animation or pop-up menus, to Web pages, desktop applications, and software development tools. Windows Update uses ActiveX controls to check what software is installed on your computer in order to provide you with a correct list of updates and other software you may want to download.
The Web pages on the Windows Update site were designed to be viewed at 800 by 600 or higher screen resolution. To set this resolution, click the Start button, point to Settings, and then click Control Panel. Then double-click the Display icon, and click the Settings tab.
No. Each time you go the Product Updates catalog, Windows Update uses a control to check for updates specific to your computer. This check is done locally on your computer to ensure the privacy and security of your data, and does not send any information to Microsoft.
You can send feedback about this site to the Windows Update team by clicking Write Us, then Windows Update on the black toolbar at the top of each page.
Windows Update offers security updates that apply to Windows 98, Windows 98 Second Edition, Windows Millennium Edition (Windows Me), Windows NT 4.0, Windows 2000, Internet Information Server 4.0 (IIS 4.0), Internet Information Services 5.0 (IIS 5.0), and Internet Explorer. However, you are only shown the updates that apply to your specific computer. Certain server operating systems and server-based programs are not supported by Windows Update.
Windows Update began as a Web site that offered updates for Windows customers’ home computers. Over time, Windows Update has expanded its offering of updates to cover some server products (like IIS) that are being used more frequently in the home. However, security updates that are specific to such server products as Windows domain controllers, Microsoft Exchange Server, Microsoft SQL Server, Microsoft ISA Server, etc. are not supported on Windows Update. Customers using these products should review the security bulletins at the Microsoft TechNet Security Web site for information on where to download updates for these products.
No. On May 23, 2001, Windows Update offered a cumulative package of critical updates for IIS 5.0 for the first time. While this package does not include all IIS updates released to date, it does provide a combination of the most recent fixes that were released between March 2000 and now. For updates that were released prior to March 2000, go to the TechNet page for Windows Web services (IIS).
When new security fixes or other critical updates for IIS are created, this package will be replaced with a new package, which will include both the new updates, and all of the fixes in the previous package. This way, no matter how often you visit Windows Update, you'll know you're always getting the most recent updates for your IIS products.
You can view all security bulletins at the Microsoft TechNet Security Web site. You can also subscribe to the Microsoft Security Notification Service and receive e-mail alerts about recently released security bulletins.
© 2001 Microsoft Corporation. All rights reserved. Terms of Use.