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Windows Update Known Issues
 Following are known issues with the Windows Update Web site. If you find a problem that is not listed below, please let us know by clicking Write Us on the black toolbar, and then clicking Windows Update.
  1. Windows Update refreshes the Product Updates catalog every time you visit this area of the site. This enables you to see the most current condition of your computer. For example, if you download two new themes and then return to the Product Updates catalog, your view is updated and you no longer see the two themes you downloaded as available updates. These will still appear in the Show Installed Updates view, but will now be shown as installed.

  2. You will not be able to use the left navigation bar while a download is in progress. This is to ensure that your download happens successfully. When the download is complete, the navigation bar is available again.

  3. The links on the Windows Update home page will not change color after you have selected them.

  4. Keyboard access for certain functions on the site, for accessibility purposes, is not fully implemented.

  5. In very rare instances, if you choose to run multiple instances of this site and have the Product Updates control run simultaneously to check for updates, it will lock your browser for a long period of time.

  6. After you download a component from the Product Updates catalog, don't open a new browser window while the "Download Confirmed" page is on the screen. Otherwise a script error message will appear.

  7. In rare cases, when you connect to the Internet via a modem, you may see a script error. If this happens, try your connection again.

  8. If your security settings are set to High, you will not be able to gain access to the Product Updates catalog. In order to use the Product Updates area of the site, you need to set your security settings to Medium or Low. To change your security settings:
    1. On the Tools menu, click Internet Options.
    2. Click the Security tab.
    3. Choose the Medium setting.

  9. After downloading the Windows 2000 High Encryption Pack, the component will re-appear in the Product Updates Catalog as uninstalled. To completely install the High Encryption Pack, you must run the encpack.exe (please see "How to Install" instructions for this component).

  10. Only users with administrative privileges are allowed to install or update software on this Windows 2000 computer. Consequently, users who do not have administrative privileges may not be able to download the controls necessary to view certain pages of the site.

  11. In some cases, after you install Critical Update Notification, the catalog might not reflect the installation. Check Add/Remove Programs in Control Panel to make sure your installation was successful.

  12. The Windows Update site may appear in a language other than the language of your browser or operating system. For example, your browser and operating system might be in English, but the Windows Update site is in French. The Windows Update site appears in the language for which your browser's language preference is configured. To change the language preference of your browser:
    1. In Internet Explorer, click the Tools menu.
    2. Click Internet Options.
    3. On the General tab, click the Languages button.
    4. Select the language you want, then use the Move Up button to place your selection at the top of the list of languages.

  13. Anti-Virus Software Users: Please note that some anti-virus software programs may interfere with the download and installation of some components. To prevent this interference, disable the anti-virus software before downloading items from the Product Updates catalog.

  14. An Internet Explorer Favorites link to Windows Update may not function properly. For best results, access Windows Update by using the link in your Start menu (click Start and then click Windows Update), or type windowsupdate.microsoft.com in your Internet Explorer address bar.

  15. If you upgraded your Internet Explorer browser recently, when you return to Windows Update you may see updates that you installed when you were running an earlier version of Internet Explorer. The updates you are offered now are provided specifically for your upgraded browser. To ensure that your new Internet Explorer browser has the highest level of security, Microsoft recommends that you install these updates for your new browser.



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