DOCUMENT:Q172511
TITLE   :Stop 0x0000000A w/ Services for Macintosh & McAfee Anti-Virus
PRODUCT :Microsoft Windows NT
PROD/VER:4.00
OPER/SYS:WINDOWS
KEYWORDS:kbbug3.51 kbbug4.00 kbfix4.00 kbfile
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The information in this article applies to:

 - Microsoft Windows NT Server versions 3.51 and 4.0
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SYMPTOMS
========

When a system runs Services for Macintosh and McAfee Anti-Virus software,
you may receive a blue screen STOP 0xA error similar to the following:

   STOP: 0x0000000a (0x00000004, 0x00000002, 0x00000001, 0x8010b262)

CAUSE
=====

McAfee Anti-Virus software uses a filter driver. The presence of a filter
driver requires system drivers to allocate additional stack space in I/O
request packets (IRPs). An IRP in use by Services for Macintosh had
insufficient space for insertion of filter driver stack information. The
result was the STOP 0xA error message.

RESOLUTION
==========

Windows NT 4.0
--------------

To resolve this problem, contact Microsoft Technical Support to obtain the
following fix, or wait for the next Windows NT service pack.

This fix should have the following time stamp:

   02/03/98  02:10p               130,352 Sfmsrv.sys (Intel)
   02/03/98  03:07p               234,064 Sfmsrv.sys (Alpha)

This hotfix has been posted to the following Internet location:

   ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/NT40/
   hotfixes-postSP3/sfm-fix/

NOTE: The above link is one path; it has been wrapped for readability.

Windows NT 3.51
---------------

To resolve this problem, contact Microsoft Technical Support to obtain the
following fix, or wait for the next Windows NT service pack.

STATUS
======

Windows NT 4.0
--------------

Microsoft has confirmed this to be a problem in Windows NT version 4.0.
A supported fix is now available, but has not been fully regression-tested
and should be applied only to systems experiencing this specific problem.
Unless you are severely impacted by this specific problem, Microsoft
recommends that you wait for the next Service Pack that contains this fix.
Contact Microsoft Technical Support for more information.

Windows NT 3.51
---------------

Microsoft has confirmed this to be a problem in Windows NT version 3.51. A
supported fix is now available, but has not been fully regression-tested
and should be applied only to systems experiencing this specific problem.
Unless you are severely impacted by this specific problem, Microsoft
recommends that you wait for the next Service Pack that contains this fix.
Contact Microsoft Technical Support for more information.

MORE INFORMATION
================

The third-party products discussed here are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.

For more information, please see the following articles in the Microsoft
Knowledge Base:

   ARTICLE-ID: Q166571
   TITLE     : Creating an SFM Volume on Large Partition Causes a Stop 0x24

   ARTICLE-ID: Q170956
   TITLE     : SFM Time and Date Stamp Change Copying Between Volumes
               Locally

   ARTICLE-ID: Q177644
   TITLE     : Commenting Macintosh File Changes Date and Time Stamp

   ARTICLE-ID: Q178364
   TITLE     : Macintosh Clients See Files on WinNT Server Constantly
               Moving

   ARTICLE-ID: Q180622
   TITLE     : STOP:0x0000001E with STATUS_INSUFFICIENT_RESOURCES in
               Sfmsrv.sys

   ARTICLE-ID: Q180716
   TITLE     : SFM Fails to Accept Associations with Two-Character
               Extensions

   ARTICLE-ID: Q180717
   TITLE     : SFM: File Date and Time Stamp Change with Get Info

   ARTICLE-ID: Q180718
   TITLE     : SFM: Disconnect Macintosh Clients before Dismounting Volume

   ARTICLE-ID: Q185722
   TITLE     : SFM Rebuilds Indexes upon Restarting of Windows NT

Additional query words: 4.00 3.51 sfm
============================================================================

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