Remote Assistance Connection

Remote Assistance Connection

This update resolves the "Cannot Establish a Remote Assistance Connection" issue in Windows XP, and is discussed in Microsoft Knowledge Base (KB) Article 311889. When you try to establish a Remote Assistance session, you might receive an error message, and be unable to start a Remote Assistance session. Download now to ensure that you can establish a Remote Assistance session successfully. This item has been updated since it was released in October, 2001. If you have already installed this item, it is not necessary to reinstall it.

Remote Assistance might not be able to connect and establish a session if either of the following conditions exists:

Windows XP was preinstalled on both computers by the same manufacturer.
Windows XP was preinstalled on both computers in a corporate environment by using volume license media.

For more information about this issue, read Microsft KB Article Q311889. (This site is in English.)

System Requirements

This update applies to the following operating systems:

Windows XP Home Edition
Windows XP Professional

How to use

Restart your computer to complete the installation.

How to uninstall

Click Start, and then click Control Panel.
Click Add/Remove Programs.
Select Windows XP Hotfix (SP1) [See Q311889 for more information], and then click Change/Remove.

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