Last update: October, 2007
Welcome to the Microsoft Office Live Meeting Release Notes. Refer to this file for information regarding known issues about this release of Microsoft Office Live Meeting.
© 2007 Microsoft Corporation. All rights reserved.
This document contains important information that you should know before you use Microsoft Office Live Meeting.
Issue: Using the Upload File option to upload images (.jpg, .gif, .png) to the meeting client is not currently supported.
Resolution: Use Screen Snapshot to show the image in the meeting, or Share a Program to share the image.
Issue: Using the Upload File option to upload Microsoft Office Visio 2003 or 2007 files, Microsoft Office Project 2007 files, Microsoft Office OneNote Files, or Microsoft Office 2000 files into the meeting client is not currently supported.
Resolution: Instead, you can use the Share a Program option or the Screen Snapshot option. Alternatively, you can open the file in its native application and print it to the Microsoft Office Live Meeting 8 Document Writer, and then use the Upload File option to upload the printed .mdi file to Live Meeting. For Microsoft Office 2000 files, you can also request that someone with Windows XP or later operating system upload the document for you.
Issue: Application sharing is not supported in multiple monitor mode. If a presenter shares an application that is displaying on his or her second monitor, attendees will see a grey screen instead of the shared application.
Resolution: Drag the application to the primary monitor and share it from there.
· Microsoft Windows Messenger Add-in.
· Microsoft Office Live Meeting Add-in for the Microsoft Office Outlook 2000 messaging and collaboration client.
· Command-line arguments when installing the Conferencing Add-in for Outlook.
· 64-bit operating system on 64-bit hardware only: Uploading Microsoft Office files other than Office PowerPoint files is not supported.
The following issues and limitations are specific to running the Microsoft Office Live Meeting client on the Windows Vista operating system.
Issue: On Windows Vista, you must have Adobe Flash Player 9.0.45.0 (Flash9c.ocx) installed to view Flash content. The error message states that Flash Player 8 or later is required; however, Flash Player 9.0.45 is required on Windows Vista.
Resolution: Install Flash Player version 9.0.45 from http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash&promoid=BIOW. Then exit the meeting and rejoin to view Flash content.
Issue: During recording playback when running Windows Vista with Internet Explorer 7 and Windows Media Player 11, some of the video panes may not display correctly.
Resolution Download the latest display adapter driver software.
Issue: When you play back a recording in the Mozilla Firefox Web browser, panoramic video is disabled by default because the media plug-in does not display the video properly.
Resolution: There is currently no resolution.
Issue: When running the 64-bit version of Windows Vista, users cannot upload documents other than Office PowerPoint files to Live Meeting.
Resolution: You must use Windows Vista in 32-bit mode or use another supported operating system.
Issue: On Windows Vista when a meeting presenter is application sharing and sending video the video will sometimes start flickering.
Resolution: This can typically be resolved by updating the video card BIOS and\or drivers.
Issue: The Office Communicator account setting is shared with the account setting for the Live Meeting client and the Conferencing Add-in for Outlook account setup. If you change the account setting for one of these applications, the account settings will change for the other application.
Resolution: Not applicable.
Issue: On computers that are running the Microsoft Windows 2000 operating system, the latest release of the Microsoft DirectX End-User Runtime must be installed.
Resolution: Install the latest version of DirectX End-User Runtime, which is available at http://www.microsoft.com/downloads/Browse.aspx?displaylang=en&categoryid=2.
Issue: As a result of default firewall settings, the Windows-based Microsoft Office Live Meeting client may be blocked from joining meetings by Norton Internet Security 2006. When you try to join a meeting, you will receive an error message.
Resolution: Configure Norton Firewall to permit the Live Meeting client by adding it to the trusted application List.
Issue: Users may experience distorted audio quality being streamed from computers with:
· Multiple CPUs
· CPUs with multiple cores
· CPUs with HyperThreading.
Resolution: Apply the Windows hotfix described in KB 896256: http://support.microsoft.com/?id=896256
Issue: Audio and video are not available over a Terminal Services or Remote Desktop Connection session.
Resolution: Do not use Terminal Services or Remote Desktop Connection if you want to use audio and video.
Issue: Customers will receive an error and be unable to upload PowerPoint documents if the Office Shared Feature: Visual Basic for Applications is not installed. The component is installed during a standard installation of Office, but may be missing from a custom installation.
Resolution: Install the Office Shared Feature: Visual Basic for Applications using the installation CD that came with your copy of Microsoft Office.
Issue: If you are not running Microsoft Office Outlook and the meeting client at the same Windows permission level, you will not be able to send e-mail invitations from the meeting client.
Resolution: Make sure you are running both Office and the meeting client at the same Windows permission level.
Issue: You may experience a degradation of media quality due to known
issues with some hardware devices.
Resolution: See the following Microsoft Knowledge base article for a list of known issues on specific devices: http://r.office.microsoft.com/r/rlidOCS?clid=1033&p1=mediakb
Issue: The button for re-entry if you are disconnected from a Live Meeting session is not available in Live Meeting 2007.
Resolution: Click the Join meeting link in the invitation again, or use the same means you used to join the meeting initially.
Issue: Users cannot create a polling page when the meeting client language is set to Portuguese, Finnish, or Danish.
Resolution: There is currently no resolution.
Issue: Audio and video do not work through an authenticating proxy.
Resolution: The workaround for this issue is to disable authentication.
Issue: When an organizer invites an attendee to a meeting that uses an Access Control List (ACL), the organizer must use the same e-mail address that was specified when the attendee's or presenter’s Live Meeting service account was created. If the organizer uses an e-mail address that does not match, the Live Meeting service will not recognize the attendee or presenter, and he or she will be unable to join the meeting.
Resolution: When inviting an attendee or presenter to a Live Meeting service meeting, use the same e-mail address specified in the attendee's or presenter’s Live Meeting service account.
The functionality that allows the conference center administrator to hide the copyright and privacy banner in footer pages and events registration system pages is disabled.
Issue: If you generate a CSV text file from a Live Meeting report that contains non-ASCII characters, when you open the CSV text file in Microsoft Office Excel, the non-ASCII characters are not displayed properly. This issue affects only reports that have been downloaded to CSV text files. Reports viewed in Live Meeting are unaffected.
Resolution: Use the following steps to open a CSV text file that contains non-ASCII characters in Excel:
1. Save the CSV text file to a local folder.
2. Open Excel. On the Data menu, select the option for importing data from a text file (in Excel 2003, click Import External Data, and then click Import Data). Select the CSV text file.
3. The Text Import Wizard appears. In the File origin list, select 65001 : Unicode (UTF-8).
4. Complete the wizard.
Issue: The Connect Telephone and Computer Audio option is disabled when participant & leader codes are not populated in Live Meeting Manager
Resolution: Ensure that both the participant and leader codes are populated in Live Meeting manager.
Issue: If you start a Meet Now meeting from the Live Meeting client or by escalating a Communicator conference to a Live Meeting conference, the setting Generate a new Entry Code for every Meet Now meeting turns off. This could allow a participant who was invited to one of your past Meet Now meetings to join subsequent Meet Now meetings. Time-based entry control will still be enforced (unless it is explicitly turned off), so users will not be able to join unless you initiate a Meet Now meeting.
Resolution: Use Live Meeting manager to start Meet Now meetings.
Issue: If the Meeting Lobby feature is disabled in your Meet Now options, you will not be able to escalate a Communicator conference to a Live Meeting service conference.
Resolution: Start the Live Meeting client. On the Welcome page, click Meet Now Options. Click Meeting Lobby, and then select the Enable Meeting Lobby for this meeting checkbox.
Issue: If you are trying to join an Office Communications Server 2007 meeting and you do not have the Office Live Meeting client installed, you will get an “Access is Denied” error message.
Resolution: Before joining the meeting, click the client installation link in the meeting invitation to install the Office Live Meeting client.
Issue: Office Communications Server 2007 has a meeting policy that specifies whether users are allowed to share application control with external participants. If the policy specifies that a user cannot share control, and the user attempts to share control with an external participant or an external participant attempts to take control during a meeting, the server prevents the action but does not provide any notification or error message.
Resolution: There is currently no resolution. This issue may be resolved in a subsequent release.
NOTE Microsoft Office Live Meeting Web Access is only used by the Live Meeting service.
Issue: The Sun Java Runtime Environment (JRE) 1.5.0_05 not supported.
Resolution: Sun JRE 1.5 update 5 had known issues that were fixed in update 6. Microsoft Office Live Meeting Web Access users with JRE 1.5.0_05 should update to JRE 1.5.0_06 or higher.
Issue: When you try to start Microsoft Office Live Meeting Web Access on a supported combination of Microsoft Windows, Internet Explorer, and the Sun Java Runtime Environment (JRE), you may see a Web page with the message “Cannot run Web Console.”
Resolution: Do any of the following:
§ On the Internet Explorer toolbar, click the Refresh icon.
§ In the Java Control Panel, in the Network Settings dialog box, clear the Use browser setting check box.
§ If you are behind a Proxy Server and you are using JRE 1.5.0_06, in the Java control panel Network Settings dialog box, enter your proxy and HTTP port (for example, xyzproxy:80) for HTTP and Secure HTTP (HTTPS).
Issue: The menu buttons in Microsoft Office Live Meeting Web Access do not render properly when running Microsoft Java Virtual Machine and Windows XP on a client computer with a hyper-threaded processor.
Resolution: In Windows Task Manager, click the Applications tab. Right-click the web client application, and then click Go To Process. In the Processes tab, scroll to the highlighted web console process, right-click the process, and then click Set Affinity. In the Processor Affinity window, uncheck CPU 1.
Issue: The appropriate video adapter drivers for the computer must be installed so that Live Meeting Web Access displays properly.
Resolution: If Live Meeting Web
Access does not render properly, go to the computer manufacturer
Issue: On Apple Macintosh and Sun Solaris, you cannot start application sharing if you cancel the Digital Certificate Verification dialog box during installation of the application sharing component. This situation occurs when you start application sharing by clicking Content, clicking Share, and then clicking Share Desktop. A security warning displays requesting verification of the digital certificate for application sharing components. If you cancel the dialog box and attempt to start application sharing, it will not work.
Resolution: Exit the meeting and close all browser windows. Open a new browser window and rejoin the meeting. When you start application sharing and the components begin installing, accept the digital certificate verification dialog box that appears.
Issue: When Windows Media Player 11 is installed and you are using Live Meeting Web Access on a Mozilla Firefox Web browser, if you do not have the latest Windows Media Player plug-in for Firefox, multimedia content will not play properly.
Resolution: If you are running Windows Media Player 11, install latest Firefox plugin from http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx.
Issue: When running a meeting with Live Meeting Web Access in a multi-monitor setup, if the presenter moves the client from the primary monitor to the secondary monitor, the controls in Live Meeting Web Access might not display correctly. This issue will occur only if the second monitor has a screen resolution lower than the first one.
Resolution: Do any of the following:
§ Move the client back to the primary monitor.
§ Change the resolution of second monitor so that it is same as or higher than the resolution of first monitor.
§ Close the client and restart it.
Issue: Users who join a meeting using Live Meeting Web Access with Internet Explorer 7 running on Windows XP are unable to view the tooltips that normally display in the Windows status bar. In Internet Explorer 7, scripts are no longer able to set the status bar text through the window.status and window.defaultStatus methods by default in the Internet and Restricted Zones. This helps prevent attackers from leveraging those methods to spoof the status bar.
Resolution: To revert to previous behavior and allow scripts to set the status bar through window.status and window.defaultStatus, follow these steps:
NOTE: In the Security tab, ensure that the Live Meeting site is not listed in the Restricted Sites list.
2. Click Internet, and then click the Custom level button.
3. Scroll down to Allow status bar updates via script, and then select the Enable radio button.
4. Click OK, and then click OK again.
Issue: If Java Virtual Machine is not installed on a computer running Windows XP, when the user tries to start Live Meeting Web Access, Firefox prompts the user to download a plugin. When the user clicks the prompt, the prompt Firefox Plugin finder endlessly searches for a plugin.
Resolution: Install the appropriate Java version from http://www.java.com. Then start Live Meeting Web Access.
Issue: When a computer is running
Internet Explorer
Resolution: Do any of the following:
§ Upload the document with Internet Explorer 7 protected mode turned off.
§ Upload the document using the Windows-based Live Meeting client.
§ Print the document to the Microsoft Office Live Meeting 8 Document Writer and then upload the .mdi file.
NOTE: Server-side recording is available in the Live Meeting service only.
Issue: In the Live Meeting service, recordings are available in two formats: Microsoft Office Live Meeting High-Fidelity Presentation format; and Microsoft Office Live Meeting Replay format. The Microsoft Office Live Meeting Replay format does not support playback of recorded video.
Resolution: To view recorded video, select the Microsoft Office Live Meeting High-Fidelity Presentation format.
Issue: When playing back a recording in Internet Explorer, the video may display as a green or blank rectangle if either the video card on the user’s computer does not support mix rendering and overlay for multiple videos, or the user is viewing the playback on a computer with multiple monitors.
Resolution: To play the video from the recording, in Windows Media Player, manually turn off the Mix Rendering and Using overlay mode options. Or, if you are using multiple monitors, move the playback window to your primary monitor.
Issue: When playing back a recorded Live Meeting with a Mozilla Firefox Web browser, the video may display as a blank rectangle.
Resolution: There is currently no resolution. Moving the playback window or pausing and resuming the recording may cause the video to display.
During playback, only one video displays and the video flickers
Issue: When playing back a meeting that contains two video panes, only one of the panes displays video and the video flickers.
Resolution: In the Windows Media Player settings, set Video acceleration to medium (click Tools, click Options, click the Performance tab, and then drag the Video acceleration slider to the center). Then replay the meeting. Note: If the Video acceleration slide bar is unavailable, enable it by clicking the Restore Defaults button.
If the problem continues, set Video acceleration to None (click Tools, click Options, click the Performance tab, and then drag the Video acceleration slider to None). Then replay the meeting.
In Windows Vista, if the Video acceleration slide bar is unavailable in the Windows Media Player settings, in Windows Media Player, click Tools, click Options, click the Performance tab, and then uncheck the Turn on DirectX Video Acceleration for WMV files checkbox. Then replay the meeting.
Issue: High Fidelity Recording does not show animations if they are in embedded objects in PowerPoint.
Resolution: There is currently no resolution.
Issue: At the time of account migration, there may be Live Meeting 2005 recordings that have not yet been published. After migration, these recordings are published by Live Meeting 2007, however, they may not contain all of the information necessary to publish in High Fidelity Presentation format, which is a new format for Live Meeting 2007. These recordings will remain with a status of Pending. Recordings made in Live Meeting 2007 may also show a status of Pending temporarily until they are published.
Resolution: If a Live Meeting
2005 recording does not display properly in High Fidelity Presentation format,
use Live Meeting Replay format (WMV). Unpublished Live Meeting 2005 recordings
are published properly by Live Meeting
NOTE: Server-side recording is available in the Live Meeting service only.
Issue: Multimedia content files other than WMA or WMV files are not always shown during playback of a recording in High Fidelity Presentation format. This issue occurs because Windows Media Player requires time to load media files that are stored on a Web site or streaming server.
Resolution: Pause the playback, and then restart it.
Issue: When playing back an online Live Meeting recording in a Safari Web browser running on a Macintosh operating system with Flip4Mac installed, the video flickers.
Resolution: Download the recorded meeting and play it back locally.
Issue: When playing back a Live Meeting recording in a Safari Web browser running on the Apple Macintosh operating system, if you use the seek feature to move to a new position in the meeting (either by moving the timeline slider or using the content or speaker index), audio and video do not reach the correct position.
Resolution: On Macintosh, go to the reference page System Preferences, Flip4Mac WMV, Player, and ensure that the option Create streaming movies is checked.
Issue: When the computer is behind a firewall and you are playing back an online Live Meeting recording in a Safari Web browser running on the Macintosh operating system, the video may display as a blank rectangle.
Resolution: Download the recorded
meeting and play it back locally.
Issue: The meeting client installs a new version of the decoder required to play application sharing files. After installation of Office Live Meeting 2007, when you view local recordings that were recorded using versions of the meeting client prior to the Release Candidate or RTM version, any application sharing segments will not display; however, the audio and video portion of the segment will play. All other meeting content will display properly. Likewise, any application sharing segments of local recordings that were made using versions of the meeting client prior to the Release Candidate or RTM version will not play on computers with a beta version of the meeting client installed.
Resolution: There is currently no resolution. Beta users will be able to view their own recordings properly, and Release Candidate and RTM users will be able to view their own recordings properly. However, these users will not be able to properly view the application sharing session segments of each other’s recordings.
Issue: The default location for client-side recording is the My Documents\My Meetings folder. If a user has a roaming profile, or if a user stores his or her My Documents folder on a network share, client-side recording will send large amounts of data to the network folder. If the network is not fast enough or if the network is congested, significant performance issues and capture degradation will result.
Resolution: Users who have mapped their roaming profiles or My Documents folders to network locations should change the recording directory for client-side recording to folders on their local drives.
Issue: If a Live Meeting recording has been saved on a server using a file path that contains special characters (# ; %), users will not see the video or hear audio.
Resolution: Remove special characters from the file path.
Issue: Recordings should be processed using the same version of the Office Live Meeting client that was used to record them. If processing jobs are pending and you upgrade the Office Live Meeting client before the jobs are completed, any changes that are introduced in the new client version that affect recording or processing compatibility could cause processing to fail.
Resolution: Always ensure that all pending recordings are processed before upgrading the Office Live Meeting client. After processing completes, processed recordings can be played back regardless of the version of the client you have installed because processing embeds the appropriate version of the client into the recording.
Issue: In Live Meeting Recording Manager, recordings that were made by using pre-release versions of Live Meeting are listed with a status of “Error.” These recordings cannot be played by using Live Meeting Recording Manager.
Resolution: Navigate to the folder containing the recording and open the .htm file to play the recording.
Issue: If a Live Meeting recording has been saved on a server using a file path that contains Asian language characters or Unicode characters in the range of U+0081 through U+0fffe, users who try to view the recording on Mozilla Firefox 2.0 will not see the video, application sharing slides, or Flash Player content.
Resolution: Remove the characters from meeting path and replay the recording.
NOTE: Breakout rooms are a feature of the Live Meeting service.
Issue: Join Conference and Call Someone audio options do not work when breakout rooms are in progress.
Resolution: The presenter must unlock the meeting, which will then allow the attendees to use Join Conference or Call Someone audio options.
Issue: You are not able to send or receive video or computer audio in breakout rooms.
Resolution: There is currently no resolution.
Issue: Attendees who are in the main meeting room after breakout rooms have started receive elevated content permissions. These users will have access to all content management features.
Resolution: There is currently no resolution. After breakout rooms are started, it is recommended that the presenter move attendees from the main meeting room to a breakout room. Note that by default, new attendees who join the meeting after breakout rooms have started are sent to the meeting lobby. As soon as the presenter decides to admit new attendees to the meeting, the new attendees are added to the main room, and they receive elevated content privileges. It is recommended that the presenter move new attendees to a breakout room immediately after admission.
Issue: If you do not verify your logon information your Live Meeting account settings will not be applied.
Resolution: After you configure your Live Meeting account, make sure to click the Test Connection button to verify your log on information.
Issue: The Conferencing Add-in for Microsoft Office Outlook installer requires Microsoft Windows Installer version 3.0 or above. Without the appropriate installer, you will see an error message from Windows Installer.
Resolution: Make sure you have installed the latest Windows Installer available for your operating system. For information about Windows Installer, see this KB article: http://support.microsoft.com/default.aspx?scid=kb;en-us;893803
Issue: This issue occurs for users who have both Live Meeting service and Live Meeting server accounts configured in the Conferencing Add-in for Microsoft Office Outlook. If the user schedules a meeting using Live Meeting manager, and then opens Outlook and selects the server account, Outlook synchronizes the calendar and out-of-date meeting reminders appear. The user can dismiss the reminders, but they will reappear. Eventually, dismissing the reminders results in an unknown error.
Resolution: Delete the meetings from Live Meeting manager or from Outlook.
Issue: E-mail invitations sent from Office Communications Server 2007 to e-mail clients other than the Microsoft Office Outlook messaging and collaboration client (for example, MSN Hotmail, Outlook Express, and others) may not work.
Resolution: Follow the troubleshooting instructions in the invitation. Start the meeting client and join the meeting with meeting ID, entry code, and location in the troubleshooting section.
Issue: This issue occurs for users running certain configurations of Microsoft Outlook 2002 with the Conferencing Add-in for Microsoft Office Outlook installed. When the user clicks Send or Send Update in a Live Meeting item in Outlook, a security warning dialog box appears.
Resolution: The user can acknowledge the security warning and continue.
Issue: This issue occurs when running Microsoft Office XP on Windows XP or Windows 2000. If the computer date is not adjusted correctly for the new daylight savings time schedule, the conferencing add-in will not work if you attempt to schedule conferences that will occur between March 11th and April 1st or between October 28th and November 4th.
Resolution: Double-click the clock in the taskbar, click the Time Zone tab, and then select the Automatically adjust clock for daylight saving changes check box. If this does not fix the issue, you can upgrade the version of Microsoft Office or Windows. Alternatively, for Live Meeting service meetings, you can use the Web interface.
Issue: Administrators who are running Office 2007 and Exchange 2003 System Manager will not see the Conferencing Add-in for Outlook after installing it. Exchange 2003 System Manager and the Conferencing Add-in for Outlook use different versions of MAPI that are incompatible.
Resolution: If you want to run the Conferencing Add-in for Outlook on the computer, uninstall Exchange 2003 System Manager.
Issue: If a user’s Outlook Address Book is missing or corrupted, the options for editing a Conferencing item will not be available while the user is working offline.
Resolution: In Outlook, click Tools, click Send/Receive, and then click Download Address Book.
Issue: If a meeting is scheduled using the Conferencing Add-in for Outlook and a user opens the invitation in Hotmail, the end of the invitation is truncated.
Resolution: Hotmail users can upgrade to Windows Live Mail.
Issue: If the Conferencing Add-in for Outlook options do not appear in Outlook, the add-in may be disabled.
Resolution: Enable the add-in by performing one of the following procedures:
· In Outlook 2007, click Help, click Disabled Items, select Microsoft Conferencing Add-in for Microsoft Office Outlook, and then click Enable. Click Tools, click Trust Center, and then click Add-ins. In the Manage drop-down list, select Disabled Items, and then click Go. Click Microsoft Conferencing Add-in for Microsoft Office Outlook, and then click Enable.
· In Outlook 2003, click Help, click About Microsoft Office Outlook, and then click Disabled Items. Click Microsoft Conferencing Add-in for Microsoft Office Outlook, and then click Enable.
Issue: In Outlook, if a user opens a single instance of a recurring meeting that was scheduled using the Conferencing Add-in for Outlook, the body of the invitation message is blank.
Resolution: To view the body of the invitation, open the meeting series instead of a single instance. This issue will be fixed in a service pack for the 2007 Microsoft Office System. There is no resolution if you are running Office 2003.
Issue: In this scenario, a meeting organizer has scheduled a recurring meeting using Office Communications Server. The organizer opens a single occurrence of the meeting in the Outlook calendar, selects Cancel Meeting, and then chooses to cancel the series. When the organizer clicks Send Cancellation, an Outlook error message may appear stating “The operation cannot be performed because the message has been changed.”
Resolution: Attempt the cancellation again, or open the meeting series (instead of a single occurrence) and cancel the meeting.
Issue: In this scenario, when a meeting organizer upgrades to the Live Meeting 2007 Conferencing Add-in from the 2005 version, the meeting organizer will not be able to edit any meetings created with the 2005 version.
Resolution: From the Outlook menu bar, click Conferencing, and then click User Accounts. In the User Accounts dialog box, click Test Connection. The 2005 meetings will be updated automatically to the 2007 version and can then be edited.
Issue: In this scenario, a meeting organizer
schedules a meeting on the Live Meeting Service and enters a
custom meeting ID with any of these characters:
'&' '#' '"' '\' '|' '{' '}'. When a
meeting participates accepts the invitation and tries to join the meeting, the
join link will fail.
Resolution: Follow the troubleshooting instructions in the invitation.
Start the meeting client and join the meeting with meeting ID, entry code, and
location in the troubleshooting section.
Issue: In some circumstances, when using the Conferencing Add-in on a computer that is running Microsoft Outlook 2007 connected to Exchange 2007, when you create or modify a Live Meeting appointment, you will receive an Outlook message indicating that the Live Meeting appointment conflicts with another appointment on your calendar even when it does not conflict with another appointment.
Resolution: The conflict can be ignored, or the conflict message can be minimized by setting the following regkey:
[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\ConflictMsgCls]
"IPM.Appointment.Live Meeting Request"=dword:00000004
Issue: Only one version of the Conferencing Add-in for Outlook can be installed at one time. The 2007 version of the add-in is the only version that allows for scheduling with Office Communications Server 2007.
Resolution: When downgrading from Live Meeting 2007 to Live Meeting 2005, you must follow this procedure:
3. Install the Live Meeting 2005 add-in.
Issue: If you schedule a Live Meeting using the Conference Add-in on
a computer running Windows 2000, you will not be able to edit the meeting item
on another computer that is running a different operating system
Resolution: If you scheduled the meeting using a Windows 2000 computer, edit the meeting using the same computer. Or schedule the meeting on a computer that is not running Windows 2000.
Issue: For users who are running
Microsoft Office 2002 on Windows Vista, when they schedule a Live Meeting
conference or a conference call, the meeting does not contain the add-in
toolbar.
Workaround: Start Microsoft
Office 2002 as an administrator by clicking Start, clicking All Programs,
right-clicking Microsoft Outlook 2002, and the clicking Run as
Administrator.
Alternatively, grant users write permissions to the
HKEY_CLASSES_ROOT\CLSID registry key by doing the following:
1. Log on as administrator
to the computer that is running Terminal Server.
2. Start Registry Editor (Regedt32.exe).
3. Locate the CLSID value under the following key in the registry: HKEY_CLASSES_ROOT
4. On the Security menu, click Permissions.
5. In the Registry Key Permissions dialog box, click to select the Replace Permission on Existing Subkeys check box, and then click Add.
6. In the Name box, click Everyone, click Add, and then click OK.
NOTE: If you do not want to give all users this access, you can add specific users or groups of users in the Names box, rather than clicking Everyone.
7. In the Type of Access list, click Special Access, and then click to select the Query Value check box, the Set Value check box, and the Create Subkey check box.
8. Click OK, and then quit Registry Editor.
Issue: The Conferencing Add-in does not support requests for user
authentication from a proxy, firewall or the Live Meeting Service Portal when
those services do not use Windows-based authentication protocols. When using
Basic or Digest Authentication methods, the user must be prompted to enter
their username and password. The Conferencing Add-in does not allow this prompt
to occur so the authentication request fails and the following message
displays: “A connection to the Live Meeting Service could not be established.
Please check the Live Meeting or Portal URL and try again.”
Resolution: If the Live Meeting Service Portal Web site is requesting user credentials, you can bypass the portal and connect directly to the Live Meeting service. This allows you to use the Conferencing add-in from any location where you have an Internet connection. To bypass the Live Meeting Service Portal, perform the following steps to configure your Conferencing Add-in user preferences to use the Live Meeting URL, user name, and password:
1. In Outlook, click Conferencing, and
then click User Accounts.
3. Select
the option I enter a user name and password to access my account option.
4. Type
your Live Meeting URL.
5. Type
your Live Meeting user name and password.
6. Click
Test Connection.
7. After you have received a successful connection,
click OK.
If your Internet connection connects
through a proxy or firewall that requires Basic or Digest authentication, these workaround steps will not resolve the issue.
To work around this issue you must do one of the following:
• Change
the firewall or proxy server configuration so that it does not require user
authentication for any connections to the Live Meeting service.
• Use
a firewall or proxy server that supports Windows-based authentication.
Issue: Using both Live Meeting manager and the
Conferencing Add-in to modify settings for the same meeting can cause duplicate
invitations to be sent or the Outlook calendar to become out of sync with Live
Meeting.
Resolution: To manage a meeting, use either the Live
Meeting Manager or the Conferencing Add-in, but not both.
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