Read the Windows Update FAQs
See answers to frequently asked questions about using the Windows Update Web site, troubleshooting problems, how to update networks, and more.

Try the Windows Update Troubleshooter
Get step-by-step solutions when you search for help by an error description or by the error number displayed in each Windows Update error message.

Check Microsoft Newsgroups
Find out if someone else has a solution for your problem, or write about a problem and get help from other users. (Some discussions available in English only.)

Visit the Windows Update Support Center
Find links to Knowledge Base (KB) articles and other resources, including e-mail, online, and phone support. (Charges might apply in some cases.) If any information is available in English only, you can get additional help from Microsoft in your country or region.

Send a problem report
If you can’t solve the problem using the options above, complete an online report and let support professionals know the best way to contact you. If the form isn’t available in your country or region, get support by phone.

Support for pre-release software varies by product. We strongly recommend that you read the details provided for pre-release software or updates before you install them.